St. Luke’s Hospital 2018 Numbers

Patient Satisfaction and Quality Measures

Year after year, St. Luke’s is nationally recognized for superior clinical quality and patient care. St. Luke’s has earned the Women’s Choice Award as One of America’s Best Hospitals in multiple specialties based on clinical quality data and patient satisfaction, and has received multiple five-star ratings, the highest possible rating, in a national hospital quality study published by Healthgrades.

Specific quality data measured and reported to state and federal government further demonstrate St. Luke’s commitment to quality.

Medicare Quality Star Ratings

Medicare has devised a method using results from over 57 measures in seven categories to assign a quality rating to hospitals on a scale of 1 to 5 stars. St. Luke’s placed in the top 10 percent of hospitals nationally, receiving a 5 star rating.

Value-Based Purchasing Results

Value-Based Purchasing is a program for the Centers for Medicare & Medicaid Services to reimburse acute-care hospitals based on the quality of care they provide. St. Luke’s score is significantly better than state and national averages.

The scores are based on:

  • Clinical care (mortality and other clinical measures)
  • Patient satisfaction
  • Patient safety and infection rates
  • Hospital efficiency

St. Luke’s infection rates are well below the U.S. benchmark for the following hospital-acquired infections:

  • Central line associated blood stream infections
  • Catheter associated urinary tract infections
  • Clostridium Difficile (C. Diff)
  • Methicillin-resistant Staphylococcus aureus (MRSA)


St. Luke’s continues to be a leader in preventing readmissions, as evidenced by its 30-day readmission rate of Medicare patients being lower than the national rate. In addition, St. Luke’s 30-day readmission rates for heart attack, heart failure, pneumonia, chronic obstructive pulmonary disease, and after coronary bypass and total hip and knee replacement procedures are all less than the national average. As such, St. Luke’s has not incurred readmission penalties associated with the national Readmissions Reduction Act for the past four years.

Patient Experience

Based on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data, St. Luke’s has received an overall star rating of 4 (on a 5 point scale) for patient satisfaction. Only 28 percent of hospitals in the nation received a 4 star rating or better. Patients scored St. Luke’s at 5 star levels in the “overall rating of the hospital” and “would you recommend” categories.

Hospital Consumer Assessment: Exceeding Benchmarks in Patient Satisfaction

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a patient survey and data collection tool required by the Centers for Medicare and Medicaid Services (CMS) for all hospitals in the United States to measure patients’ perspectives on hospital care. St. Luke’s patients consistently give St. Luke’s high marks, and calendar year 2017 scores show St. Luke’s often exceeding the threshold (the median or 50th percentile of all hospitals’ performance) in all but one domain. St. Luke’s also ranks first among all hospitals in the state in terms of “Overall Rating” patient satisfaction results, earning it recognition with a Healthgrades Outstanding Patient Experience Award for eight consecutive years.

HCAHPS Results 2017 – VBP Year 7

Patient Statistics




Utilization Summary Fiscal Year 2018


Inpatient and Observation Patients









Outpatient Registrations



Emergency Visits



Urgent Care Center Visits



Home Health Visits



Hospice Days of Service



Surrey Place Average Residents per Day



Statement of Operations

Operating Results

St. Luke’s operating revenue in excess of expense for the fiscal year that ended June 30, 2018, was $9,447,000, representing an operating margin of 1.7 percent. Total revenue was $557 million.

St. Luke’s reinvests positive financial results back into the organization to continuously improve and expand the excellent care to patients and the community by recruiting and retaining quality staff and physicians, investing in new technology and capital improvements, growing and expanding services and progressively making changes required by healthcare reform.

Community Investment

As a nonprofit organization, St. Luke’s Hospital is committed to its mission of improving the health of the community. In fiscal year 2018, St. Luke’s provided unreimbursed services costing $15.4 million in the form of charity care and Medicaid discounts for uninsured and underinsured patients, helping individuals in the community access medical care regardless of their ability to pay.

St. Luke’s has also had a long-standing commitment to providing preventive healthcare and treatment to medically underserved and underinsured children in the St. Louis region. The St. Luke’s Pediatric Care Center has provided care for children from birth to age 18 for over 60 years. Full-time primary care physicians provide preventive care and medical treatment, ensuring children have access to quality healthcare. Last year, there were 5,519 patient visits to the center, which is located in North St. Louis County.

Community Outreach

As a leader in clinical and community education, St. Luke’s is dedicated to improving the health of the community. It offers a wide range of health and wellness education opportunities to the community, with many free and low-cost programs available. Each year, more than 40,000 people participate in healthy living classes and events, screenings, worksite wellness programs and clinical education through St. Luke’s.

Spirit of Women

St. Luke’s Hospital Spirit of Women program also offers special events, health screenings and health resources. As the region’s exclusive Spirit of Women hospital since 2008, St. Luke’s is part of an elite network of hospitals nationwide committed to providing leading health services and education to empower and inspire women and their families to achieve their best health. One of the program’s annual signature events, Day of Dance, reaches more than 1,200 women with important health messages, screenings and encouragement to be physically active.

2018 St. Luke’s Hospital Day of Dance:

1,245 women registered

552 Personal Health Risk Assessments completed

789 free health screenings provided (blood pressure, BMI, cholesterol, glucose, A1C, pulmonary function, stroke risk assessment)

86% reported they are motivated to take action for their health (by either continuing to participate in a fitness activity, having a recommended health screening, or by making an appointment with a healthcare provider)

Day of Dance positively impacted St. Luke’s Community Health Needs Assessment goals:

  • 14.3% improvement in total cholesterol
  • 2.4% improvement in blood pressure
  • 1.1% improvement in diabetes
  • 2.3% improvement in having a primary care physician
  • 5.0% improvement in BMI

Worksite Wellness

Since St. Luke’s first began partnering with area employers to offer worksite wellness services in 2005, its Passport to Wellness Program has grown and now brings health screenings, flu shots and education to more than 150 St. Louis area employers, ranging in size from 30 to 4,500 employees.

Community Health Needs Assessment

Promoting health and wellness in our community has always been central to the St. Luke’s mission. In order to better understand where the community stands on important measures of health, and to engage community members directly in providing feedback on our priorities, St. Luke’s conducts a formal and comprehensive Community Health Needs Assessment every three years. Based on those findings, our team can better understand trends in health status, and can formulate systematic strategies to address the most pressing needs. Based on our 2016 assessment, St. Luke’s identified three priorities: obesity and sedentary lifestyle, cancer screenings and support and management of chronic conditions. An implementation plan with measurable goals was outlined as a part of the 2016 plan to address these specific priorities, while hospital efforts continued to address a wide variety of community health needs and to collaborate with other community resources when needed.

The following outcome measures were reported in the 2018 fiscal year:

Chronic Disease and Diabetes:

  • 100% of attendees at community diabetes classes reported a better understanding of risk prevention and/or diabetes management
  • Over 6,200 adults were screened and counseled for BMI, blood pressure and cholesterol/glucose levels

Cancer Screenings:

  • 5% increase in number of community sites for mobile mammography van, resulting in 3,600 screening mammograms
  • 544 high-risk adults screened for lung cancer by lung cancer screening coordinator (2.2% increase from fiscal year 2017), resulting in two kidney cancer diagnoses and one lung cancer diagnosis

In preparation for the upcoming 2019 Community Health Needs Assessment, St. Luke’s is coordinating with regional partners for data collection and analysis. As a new addition to the St. Luke’s network of care, St. Luke’s Des Peres Hospital will also undergo the Community Health Needs Assessment process, with reports for both hospitals to be released in June 2019.

The full 2016 Community Health Needs Assessment Report is available on the St. Luke’s website,

Providing high quality services with pricing transparency

St. Luke’s became the first hospital in the region to provide an online pricing transparency tool on our website. By providing patients with estimates of what they will pay out of their own pocket, they can better understand their financial responsibilities and make an informed healthcare choice.

People – Team and Leadership

Medical Staff

On May 1, 2018, St. Luke’s acquired Des Peres Hospital which included an addition of 388 new physicians to our network of care. Patients now have access to over 1,000 physicians in more than 60 specialties throughout the greater St. Louis region.

In 2018, 51 new physicians joined the St. Luke’s Hospital medical staff, representing primary care and over 15 specialties, from cardiology and electrophysiology to maternal and fetal medicine.

Within the medical staff, St. Luke’s Medical Group is a physician organization of 139 physicians. Last year, 35 new physicians joined the group, including bariatrics, cardiology, internal medicine and various other specialties.

Volunteers and Auxiliary

The work of 437 active volunteers provided over 83,000 hours of service to St. Luke’s.

The Auxiliary is led by a 21-member board that manages the hospital Gift Shop, and a number of other initiatives to support our healthcare ministry. Last year, the Auxiliary donated $133,000 from Gift Shop proceeds and other fundraising efforts to support the St. Luke’s Women’s Center, the sponsorship of the Daisy Award for Nursing Excellence and to provide funding for our Employee Crisis Fund.


4,600 employees

421 with 25 years or more of service

47 with 40 years or more of service

Board of Directors

Eugene M. Toombs, Chairman
Daniel K. Stegmann, Vice Chairman
Norman L. Eaker, Treasurer
Ann M. Sullins, Secretary
Oscar C. Berryman
Philip B. Cady, Jr.
Edward L. Glotzbach
The Rev. Dr. Craig M. Howard
Ned O. Lemkemeier
Cynthia A. Maritz
Robert W. Reeg
Susan B. Schneider, MD
Hugh Scott, III
Joseph A. Sheehan
The Rt. Rev. G. Wayne Smith
Tariq Tanoli, MD*
Daniel G. Wagner, MD
Steven J. Grigone, ex officio

*Term January 1, 2018 – January 31, 2018

Senior Staff

Christine M. Candio, RN, FACHE
President & Chief Executive Officer, St. Luke’s

Scott H. Johnson
Executive Vice President & Chief Financial Officer, St. Luke’s

David Loving
President, St. Luke’s Des Peres Hospital

Jon Bettale
Vice President – Surgical and Ambulatory Services, St. Luke’s Hospital

Martha Fleischmann
Vice President – Network Finance

Jan Hess
Vice President – Network Integration/Professional & Administrative Services

Gregory Hudson
Network Chief Strategy Officer

Sharon Mertzlufft
Vice President/Executive Director – Network Development

Bill Meyer
Vice President – Network Chief Information Officer

Don Miller, FACHE
Vice President – Network Facility and Support Services

Diane Ray, RN, FACHE
Senior Vice President, Network Nursing Officer & St. Luke’s Chief Operating Officer

Janette Taaffe
Vice President – Network Human Resources

Maged Haikal, MD
Network Physician Liaison & St. Luke’s Hospital Chief of Medicine

David Krajcovic, MD*
Chief – Department of Surgery, St. Luke’s Hospital

Michael Boland, MD
Chief – Department of Surgery, St. Luke’s Hospital

Ronald Leidenfrost, MD
Chairman – Heart and Vascular Institute

Carl A. Mazzola, MD
Chief – Department of Radiology, St. Luke’s Hospital

Carlton Pearse, MD
Chief – Department of OB/GYN, St. Luke’s Hospital

St. Luke’s Hospital Department Chiefs

Michael Boland, MD
Department of Surgery

Roy Doerhoff, MD
Department of Anesthesiology

Maged Haikal, MD
Department of Medicine

Carl Mazzola, MD
Department of Radiology

Jeffrey Melnick, MD
Department of Pathology

Carlton Pearse, MD
Department of OB/GYN

Janet Ruzycki, MD
Department of Pediatrics

St. Luke’s Des Peres Hospital Department Chairs

Roland Petri, MD
Department of Emergency Medicine

Kyle Toti, DO
Department of Family Medicine

Kenneth Bentley, MD
Department of Internal Medicine

A. Weldon Schott, DO
Department of Pathology

Gregory Cizek, MD
Department of Radiology

Michael Chabot, DO
Department of Surgery

*Sadly Dr. Krajcovic, who devoted over 40 years to St. Luke’s, passed away in 2018. We will forever be thankful for his service.

Medical Residency Programs


St. Luke’s Hospital Residency in Internal Medicine Program

St. Luke’s Hospital Residency in Internal Medicine Program

St. Luke’s Hospital offers a Residency in Internal Medicine program, which is accredited for 41 residents. This past year, the program included residents from the United States, Canada and 14 other countries. Residents gain experience through rotations on inpatient medicine, cardiology services, ICU and emergency department services at St. Luke’s. The program’s affiliation with St. Louis University School of Medicine allows residents to take electives in a university-based academic setting. Outpatient ambulatory training is largely focused on People’s Health Center, a public health clinic designed for the underserved population of St. Louis City. There are additional outpatient experiences at St. Luke’s Hospital, where residents work with internists and subspecialty physicians.

The residency program is overseen by a program director, two associate program directors, a program secretary and a program coordinator. More than 100 physicians contribute to the teaching mission as full and part-time faculty.

St. Luke’s Des Peres Hospital Residency Programs

The St. Luke’s Des Peres Hospital Residency Programs were established in 1948 as the first Osteopathic residency programs in St. Louis. The hospital has been the base institution for a multitude of American Osteopathic Association (AOA) accredited residencies throughout the history of the organization. Those who complete their medical school training at Colleges of Osteopathic Medicine, graduate as Doctors of Osteopathy (DOs) and then many enter a residency that is AOA accredited or ACGME accredited, which are residencies that MDs attend. Currently, there are six osteopathic residencies at St. Luke’s Des Peres Hospital including internal medicine, orthopedic surgery, general surgery, anesthesiology, otolaryngology/facial plastic surgery and family medicine.

Residents have morning and noon didactics daily in the clinic and have lecture with board review on Wednesdays and a bi-weekly Journal Club. The adjunct faculty for the program provide ambulatory experiences in dermatology, ENT, pediatrics, OB/GYN, psychiatry, sports medicine, cardiology, allergy and a host of other ambulatory disciplines. Inpatient experiences include emergency medicine, internal medicine, surgery, ICU and Hospitalist service. The residency program is facilitated by a program director and a full-time residency coordinator.


Honors and Awards

Medicare Quality Star Ratings

Medicare has devised a method using results from over 57 measures in seven categories to assign a quality rating to hospitals on a scale of 1 to 5 stars. St. Luke’s placed in the top 10 percent of hospitals nationally, receiving a 5 star rating.

Women’s Choice Award

For the fourth year in a row, St. Luke’s Hospital earned the Women’s Choice Award® as one of America’s Best Hospitals. The 2018 award recognizes St. Luke’s as one of America’s Best Hospitals for Heart CareCancer CareMaternity Care and Orthopedics, as well as one of America’s Best Breast Centers and Stroke Centers. The award is based on clinical excellence, patient satisfaction and what women want in a hospital experience.

Outstanding Patient Experience Award

St. Luke’s Hospital is a recipient of the Healthgrades 2018 Outstanding Patient Experience Award™. This distinction places St. Luke’s among the top 5 percent of hospitals nationwide based on an analysis of patient experience data. This is the eighth year in a row (2011-2018) that St. Luke’s has received this award.

Specialty Excellence and Five-Star Recognitions for Quality and Patient Satisfaction

St. Luke’s Hospital received 2018 Healthgrades Specialty Excellence Awards™ for the exceptional quality of its cardiac care, critical care, gastrointestinal care and surgery and pulmonary care. According to the national hospital quality study published by Healthgrades, St. Luke’s achieved five stars in 2018 for its quality in valve surgery, coronary interventional procedures, heart attack treatment, pneumonia treatment, colorectal surgeries, bowel obstruction treatment and respiratory failure treatment.

Revenue Cycle Recognitions

St. Luke’s Hospital and Chesterfield Internal Medicine & Rheumatology, a St. Luke’s Medical Group practice, received the (HFMA) MAP Award for High Performance in Revenue Cycle. St. Luke’s Hospital also received the Healthcare Business Insights’ Revenue Cycle Award and earned the biennial recognition as an Adopter of the HFMA’s Patient Financial Communication Best Practices in 2016.

Best Doctors List

252 St. Luke’s Hospital and St. Luke’s Des Peres Hospital physicians made the St. Louis Magazine Best Doctors list, which is compiled by Best Doctors, Inc., an independent company affiliated with Harvard Medical School.

Introduction          Highlights         Numbers and Notes         Locations         Testimonials          Previous Annual Reports





© 2020 St. Luke's Hospital. All rights reserved.




Share This